Help Center
Frequently Asked Questions
For Students
How do I get a book?
Four ways: buy it yourself, redeem a token code from a teacher or admin, receive one from an admin, or join a classroom whose package already covers it. All of them appear on the Books page.
How do I earn EXP?
EXP comes from finishing chapter readings, passing quizzes, daily login streaks, and earning badges. The amounts are configured by an admin under Level EXP.
Why is the next chapter locked?
Chapters unlock in order. You must mark the current chapter as read and pass its quiz before the next one opens.
I own the same book twice, why is the progress different?
That is intentional. A book you bought yourself and the same book from a classroom count as two separate ownerships, each with its own progress. You can switch between them on the book detail page.
My classroom has ended. What do I lose?
The material stays readable and your old progress is kept. What stops is taking quizzes and earning further EXP from that classroom.
How do I get a certificate?
Finish every chapter in a book, then buy its certificate from the book detail page. Once payment clears, the download and print buttons appear on that same page.
I paid but the status still says pending.
Open the payment page and press Check Status. Confirmation from the payment provider sometimes takes a few minutes. If nothing changes after 15 minutes, contact us.
For Teachers
How do I create a classroom?
Pick the package that matches your student count and duration, fill in the classroom name and the books it uses, then complete the payment. The classroom activates as soon as payment clears.
How do students join my classroom?
Share the join code shown on your classroom page. Students enter it under the Classrooms menu. You can also add them directly using their student code.
Can I let a student retake a quiz?
Yes. On the classroom page, under progress management, you can reset the quiz for one chapter or reset a student's entire reading progress. EXP from whatever you reset is clawed back.
What happens if I remove a student?
The progress, quiz results, and EXP they earned through your classroom are deleted. Books they own themselves outside the classroom are untouched.
Account
I forgot my password.
Use the forgot password link on the sign-in page. A reset link is emailed to you and stays valid for 60 minutes.
Can I switch my role from student to teacher?
Only an admin can change roles. Contact us through the contact page with your account email and the reason for the change.
The verification email never arrived.
Check your spam or promotions folder. If it is still missing, open the verification page and press resend link.
No question matches that. Try different words, or contact us.
Need further assistance?
If you are still experiencing issues, our support team is ready to help. Please contact us via the contact page.
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